JSD portal taking a long time to create ticket

[Marius Dinca]

Recently we have been experiencing some issues with very long times , we initially pinned it on slow storage for the VM's HDDs, but after moving the HDDs to a faster storage and defragmentating virtual drives it still takes a while to create - 5 to 10 seconds.

After entering all details and hitting create it is working quite a lot to actually create it - anywhere from 7 to 20+ seconds, sometimes it even gave sql timeout for locks.
Is there anything i can do to speed this up? 
have done so far:
moved storage of VM for this server to a faster hdd cluster, have defragmented virtual disks, have increased jvm memory to 4600MB.
We have quite a small implementation of support, in the year and a half we have had this product we had only 31k issues, 2 projects and 1 custom field, no major modifications to predefined workflows.

Is this a normal time to create?

we are using JSD 4.0.0 with mysql 5.7

[Adolfo Casari]

@Marius DincaHello, did you find a way to solve your problem?

[Marius Dinca]

hello,

the only thing that worked was increasing the jvm memory and making sure to defrag the disk every week, automatically.

also i would suggest trying to disable one app in turn and see, i also had a pb with an app that was severely slowing our server.

[Adolfo Casari]

@Marius DincaThank you, what app was that?