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JIRA Servicedesk multiple projects

Dear reader,

We are using the Servicedesk portal and now it's connected to one project.

Our ideal situation is the following:

Customer portal connected to 2 projects.

The main goal is that our customer only needs to access the portal and can make tickets for different projects.

I'm struggling how this should be configurated in JIRA. I hope you guys can help me out!

Many thanks in advance!

Kind regards,

Jasmin

 

1 answer

1 accepted

0 votes
Answer accepted

You cannot do this.  

A portal is completely configured within the context of the project it is part of.

If you want to use two projects, you need two portals.

Thanks for the quick answer Nic!

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