JIRA Service Portal Login Redirects to JIRA Project Page

[Vinoth Senthilvel]

Dear Community,

We have JIRA service management portal to create tickets for our users(customers). For some reason couple of our users when they try to login the JIRA redirecting them to JIRA login page then it shows access denied message "No Access". but when i see in the customer list the users is already existing and active.

[Umut Ekin AL]

Hello @Vinoth Senthilvel ,

you might control permission scheme the projects.

Also give one person an extra role is already in the permissions to testing the problem.  If it is the problem you should edit permission scheme.

Hope it helps!

Umut