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Hello!
I would like to share and discuss best practices for creating a CMDB / IT Asset Management with JIRA Service Desk and Insight (Riada).
I created my own environment, but I would like to share my experience with other people.
From a concept point of view I created the CMDB / Asset Management using ITIL as best practice.
Hi there! Would love to hear your best practices from using these tools :)
Hi! We are just starting to use these tools for the first time so I'm learning all I can. Unfortunately, I won't be able to tell you our best practices yet. Stay tuned! ;)
We are in the process of demo'ing ServiceNow as well as BMC/Helix. Can Service Desk even compare? How is Insight's network discovery? Will it work work with AWS and VMWare? Please advise.