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JIRA Service Desk and Insight (CMDB / IT Asset Management)



I would like to share and discuss best practices for creating a CMDB / IT Asset Management with JIRA Service Desk and Insight (Riada). 

I created my own environment, but I would like to share my experience with other people.

From a concept point of view I created the CMDB / Asset Management using ITIL as best practice.




I will start using Service Desk and Insight soon so any pointers would be appreciated. Thank you!

carolyn french Community Leader Mar 14, 2018

Hi there! Would love to hear your best practices from using these tools :)

Hi! We are just starting to use these tools for the first time so I'm learning all I can. Unfortunately, I won't be able to tell you our best practices yet. Stay tuned! ;)

We are in the process of demo'ing ServiceNow as well as BMC/Helix. Can Service Desk even compare? How is Insight's network discovery? Will it work work with AWS and VMWare? Please advise.


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