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JIRA Service Desk and Insight (CMDB / IT Asset Management)

Luigi_Ferri November 30, 2017


I would like to share and discuss best practices for creating a CMDB / IT Asset Management with JIRA Service Desk and Insight (Riada). 

I created my own environment, but I would like to share my experience with other people.

From a concept point of view I created the CMDB / Asset Management using ITIL as best practice.



Dennis Blake February 28, 2018


I will start using Service Desk and Insight soon so any pointers would be appreciated. Thank you!

carolyn french
Community Leader
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March 14, 2018

Hi there! Would love to hear your best practices from using these tools :)

Dennis Blake April 19, 2018

Hi! We are just starting to use these tools for the first time so I'm learning all I can. Unfortunately, I won't be able to tell you our best practices yet. Stay tuned! ;)

Eric Sebian January 21, 2022

We are in the process of demo'ing ServiceNow as well as BMC/Helix. Can Service Desk even compare? How is Insight's network discovery? Will it work work with AWS and VMWare? Please advise.


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