JIRA Service Desk Widget - Custom Widget

[Gregory Harrison]

Is there a way that I can create my own widget instead of using the iframe that is provided. There are some other fields that I wanted to use such as automatically providing the URL location where the user is when they are submitting the issue. 

[Daniel Eads · Accepted solution]

Hey Gregory,

I haven't seen a document for the widget connector specifically, but we do have a guide for doing things like this with the standard issue collector. The same principals should apply - you'll just need to do some DOM manipulation with jquery to get the fields you want prepopulated.

If you want to do significantly more than just simple changes on the existing widget, you could even use the REST API to submit an issue yourself. That would give you complete control over the look and feel, as well as what fields get filled out (any required fields must be filled when sending in new issues over the API). The downside of not using the widget connector though is that you'd have to configure a default reporter in your REST API call.

Cheers,
Daniel

[klaucode]

@Daniel EadsCiao, does exists any specification about it? I want to have possibility to add also images together with text and probably also attachments.

Thank you very much :-)

[Daniel Eads]

@klaucode I'd recommend taking a look at these resources:

For using the Issue Collector (linked above):

• Introduction to jquery for DOM manipulation - if you want to modify the issue collector on the page you're embedding it on

For going the totally-custom route:

• Jira Rest API - example of creating an issue 
• Creating Jira Issues from Web Form Builders (not published by Atlassian)

Cheers,
Daniel

[Fadoua]

@Gregory Harrison

Are you trying to customize the customer portal?

Best,