Is there a way to see other open tickets for the same assignee when looking at their ticket?

[Devvin Kraatz]

I'm trying to find a way to incorporate a view in the left had side that shows other open tickets that someone has submitted without needing to go through Projects>Customers>Open Issues. The closest I've gotten is setting up a filter but there doesn't seem to be a way to set the reporter to currentAssignee only currentUser(). 

[Joseph Chung Yin]

@Devvin Kraatz -

Welcome to the community.  Via the JSM project UI, there are multiple ways to access issues using the queue setup where you can define the criteria to "Assignee = <assigned agent>" as the filter.

Here is a reference link on queue mgmt - https://support.atlassian.com/jira-service-management-cloud/docs/what-are-queues/

Image on setting up new queue based on assignee -

Another way is to create a search filter when you access the Search functionality - switch the mode to "Switch to JQL" mode, where you can use JQL syntax to pull issues based on "reporter" or "assignee" to specific users.

Here is the reference link on JQL syntax - https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Devvin Kraatz]

Unfortunately that doesn't fit the criteria that I'm looking for; while I'm aware of a way to search for a person via the JQL system I'm looking to add a function to the Context Fields section when viewing a ticket that either shows other open tickets for the same assignee or the number of other open tickets by the assignee.