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Is there a way to manage our clients' purchased support time?

Adam Miller
Adam Miller
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July 31, 2024

 

Is there a way to manage our clients' purchased support time in Jira Service desk?

Our software users purchase support time in hours or blocks of hours, and it is deducted in 15 minute increments.  Historically, we've managed support and these "banks" using MS Access but we would like to bring that over to the Service Desk as we've done for our project management.

 

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Adolfo Casari
Adolfo Casari
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July 31, 2024

@Adam MillerMaybe this can help you

https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-Products-and-Entitlements-in-Jira-Service-Management/ba-p/2672760

Otherwise you can set your own Asset schema to handle your customers entitlements and customize it as per your needs.

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