The address would not link to Jira. I want to allow users to email non-ticket questions or issues to my Help desk. I would love a form they could fill out so they won't see the address but a mailto: would work if needed. We are rolling out our service desk on Monday and putting an auto reply on our current Helpdesk email account. People will still need to email us but at a new address. Having a link on the portal page would make this less painful.
Unsure if this will work but try using the Announcement feature. Go to portal and click Customize add an Announcement subject and place the mailto link in the announcement field.
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