Is it possible to subscribe to a filter as a portal only user?

[Carolin Jonietz]

Hello all, 

we're using the Jira service management within the cloud and I have a question about subscriptions for Jira filters. 

A portal only user has asked whether it was possible to receive weekly emails including all of the open issues in their project. This would be possible by subscribing to a jira filter, but I cannot configure a subscription for portal only users as it appears. 

It would be possible in theory to forward emails sent to myself, but the urls in the email would direct the customer to the Jira service management and not the portal. 

Does anyone have a clever solution for this that I havent thought of yet? 

Thank you in advance! 

[Boris Berenberg - Modus Create]

We support portal only users in Notification Assistant for Jira where you can use JQL to scope the Notification and then set the appropriate fields as Recipients.

[Mikael Sandberg]

You could use an automation that sends the email to the user, take a look at this thread.

In order for the filter subscription to work you need access to the instance and also a Jira license.

[Carolin Jonietz]

Thanks for the response! I am a bit confused by the linked thread though. The Thread is about sending notification mails with the full comment body of each ticket when a comment is placed.

However, I am trying to configure a weekly report showing all issues in a specific status as an overview for our customer. Is there a smart value that can do this?

[Stephen Chisholm]

No responses/comments to Carolin's question (which I have the same request) ... So assume the answer is no.