You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
We use a Jira customer portal to receive any bug/product feature requests, and want to know if we respond to a ticket, is it possible to respond as a Team such as "Customer Support Team" as opposed to our individual accounts?
This will help us encourage our customers to not reach out (or to accept help from) to a specific person on the team that oversees these requests.
Hello @Ash Sandhu
This is achievable, but might not be in the way you are hoping.
Here are the steps to set up Jira so agents can post comments that appear from the "Customer Support Team" user:
Hope this helps!