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Is it possible to break out different Atlassian Assist bots in Slack for different Service Desks?

Sarah Anderson
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August 14, 2023

Hello! 

I'm wondering if it's possible to break out and separate the different portals/Service Desks within the Atlassian Assist Slack Bot. 

So instead of having one Atlassian Assist bot with multiple Help Desks and their respective request options, is it possible to have different bots for each Help Desk. 

For Example: One help desk bot named "IT Help Desk" for IT requests and a different help desk bot named "HR Help Desk" for HR requests. I'd like to make a third, but the "customers" for that third help desk shouldn't have access to the other desks. 

Having the two of them there (like in the screenshot) isn't necessarily a big deal, just want to know if there is any way to have a completely separate bot for a team of contractors who do not have access to the the HR and IT help desks (those desks are only for full-time employees). 

 

Screenshot 2023-08-14 at 4.32.39 PM.png

Thank you in advance for any advice or solutions you can think of! 

1 answer

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Sam Brightheart
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April 10, 2024

I have the same question. With Atlassian introducing other teams to using Jira SM I think this will likely come up more often. 

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