Is it possible to add links to isssue description on the customer portal?

[Peter Atthem]

Hi,

We are in need of linking to an external description page from the description text in the customer portal in the service desk add-on.

When I try adding cutom html it converts it to standard text. Just adding a link does not make it clickable.

BR

Peter

[Joel Cumberland]

Yeah add: 

[URL_TEXT|http://example.com]

Joel

[Charles Wells]

Peter, you also have the option to put links on the request form above the fields in the "Help and Instructions" section. Same format as Joel noted but in a predesignated area for documentation.

image2014-10-24 15:21:43.png

[Peter Atthem]

Thanks!