Is it possible to add different fields to the create ticket form depending on another fields value?

[H K]

Hi there,

does somebody know if there is a possiblity to add different fields to the create ticket form depending on another fields value?

The idea is that the customer is able to pick one of our products in a select field (maybe a lable, component or custom field) and after that there will appear different fields (NOT values) for each product to fill in.

e.g.
Product: "Smartphone"
----------------------------
field A
field B

Product: "Tablet"
----------------------------
field A
field C

Product: "Computer"
----------------------------
field D
field E

Product: "Headset"
----------------------------
field F

Thanks in advance!

[Francesc Arbó · Accepted solution]

As @Susan Hauth _Jira Queen_ suggest you can use Extension for Service Desk app. However, if these fields are a part of a bigger organization, you can set up an asset management with Insight and create some dependent fields in the customer portal.

[H K]

Hi @Francesc Arbó,

do you have a link where I can read more about this?

[Francesc Arbó]

Hi @H K,

here you can read the insight custom fields: https://documentation.riada.se/display/ICV49/Insight+Custom+Fields

In this page, you have the links to the three main custom fields:

• Insight Custom Field
• Insight Referenced Custom Field
• Read Only Insight Custom Field

The main example I use in my demos is selecting first the person and, the second field showing only the assigned objects to this person.

[H K]

Thank you!

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Heike,

Not out of the box with Jira service desk.  However the add-on "Extension for Service Desk" works beautifully.  We use it.

Susan

[H K]

Thank you :)