Is it possible to add customers to an organization without requiring invitation acceptance?

[Cristian Acevedo]

Hi,

Currently, when we need to add customers to an organization, we follow this process: Project -> Customers -> Add client. However, we frequently encounter an issue where the invitation email doesn’t reach the customer. This makes the process of adding staff or users tedious and time-consuming.

Is there a way to add people without requiring them to accept the invitation? For example, we’d like to simply tell them: "Log in using this email," and Jira would just prompt them to create a password, without relying entirely on the invitation email.

Is there any setting or feature that can make this process smoother and less dependent on the end user?

Thanks for your help!

[Tuncay Senturk]

Hi @Cristian Acevedo 

As far as I know, Jira Cloud does not provide an option to add users without an email (also without sending an email). There is a ticket registered in Atlassian. You can vote for the ticket JSDCLOUD-4935