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Interconnetion & Interoperability

Carlos ISLAS
Carlos ISLAS
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September 26, 2024

 

I'm exploring JIRA Service management (or any other Atlassian product) capabilities to interconnect and Interoperate with other ITSM tools, to build an ITSM ecosystem between external enterprises.

Many thanks in advance for your feedback

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Mark Higgins
Mark Higgins
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September 26, 2024

Hi @Carlos ISLAS 

Welcome to the Community! :-) 

There isn't a great deal of Inter connect and Interoperate btw ITSM tools, OOTB.

Jira Service Manager and Service Now, for example, can send e-mails to each other, that create tickets, but after that...

However there are market place apps, that may achieve what you are looking for,

https://marketplace.atlassian.com/search?product=jira&query=service%20now

 

Hope that helps

Mark

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