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I hope this message finds you well. I have a specific inquiry regarding the setup of customer agent queues and tier levels in Jira Service Management. I would greatly appreciate your guidance on this matter.
To provide more context to my inquiry, here are the additional details:
I aim to configure customer support queues and establish tiered service levels for our customer service team using Jira Service Management. This will help us streamline our customer support processes and ensure that requests are handled efficiently based on their priority and complexity.
I understand that the configuration process may vary depending on our specific use case and Jira version, so any guidance, documentation references, or step-by-step instructions you can provide would be highly appreciated.
Thank you for your assistance in helping us leverage Jira to enhance our customer support operations. I look forward to your response and insights on this matter.