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I want to restrict the Tickets only for a spesific Organization

Muhammad Rizqi Alfarabi
I'm New Here
I'm New Here
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Oct 30, 2023

Hi there.

I've Expected the result: All the tickets have been created by some Organization that's able to view only specific people assigned, and I want all Tickets that have been created to be viewed by Jira Admin. Because I want to make JSM for an Audit Platform.

For example, If they're an Admin, they possible to view:

  • All Issues
  • My Open Issues
  • Reported by me
  • Open Issues
  • Done Issues
  • Viewed Recently
  • Resolved Recently
  • Updated Recently


For Spesific Organization that i assign a ticket, they possible to view:

  • My Open Issues
  • Done Issues

Because if there's something kind of issues, another Directorate / Organization restriction to View, Edit or manipulating the Data. 

Can someone help me please? Thank you

1 answer

1 accepted

1 vote
Answer accepted
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 31, 2023

@Muhammad Rizqi Alfarabi -

You should be able to setup Issue Security Scheme setup for your JSM project in question.  Each issue in the project will need to be tagged with the appropriate security level, thus the security level assigned will control the issue's visibility and discovery for your users.

Here is the reference on Issue Security Configuration -

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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