Hi,
I have a problem. The problem is I want to SLA reports hourly eveytime but sometimes SLA reports are daily and I can not change that. What can I do for take SLA reports hourly everytime ?
Hey there,
you can write a filter with your SLA and subscribe this filter with a hourly subscribe.
then you get a hourly report.
Hope this can help
Greets
Simon
Hi @Simon Kegel //SEIBERT/MEDIA,
Thank you your answer But your resolution isn't for problem. I will clearly describe for you. I created SLA Reports (Report is SLA's Resolution Time ). When I click SLA's Resolution Time Reports, I can see SLA's Resolution Time Report's Graph. Sometimes I take reports hourly or daily . I want to take reports hourly everytime.sla_rapor.PNG
sla_reports.PNG
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.