Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to use Insight Custom field as trigger in Dynamic Forms (Extension for Jira Servicedesk)

Dear all

I have a question and wanted to hear if any has a good idea or two for a solution.

I have a Insight Custom Field which I want to use as trigger in Dynamic Forms. According to Deviniti Insight Custom fields cant only be used as Related field. But I have a setup in insight where dynamic forms will help me alot. If not I have to maintain a select list or similar and move data.

Anyone has any ideas?

Regards

Michael

2 answers

Hello,

@Marco Brundel,

to my understanding the question is whether or not an Insight field can be used as a trigger field to which other fields would have a dependent relation. For instance depending on a selection from an Insight field other fields would appear on issue form.

However according to the manual it is not possible to place an Insight field as the trigger field but only as depending/related field.

Besides, I had to experience some similar things with "Email this Issue" (JETI) where we cannot use Insight fields or attributes as a mail recipient determination for JETI post function (Insight mail post function only did half the job). So we had to use Insight post function to copy an Insight field value to Jira text field and to use the text field for JETI mail post function instead.

Sorry @Michael Brus that I could not help but maybe this lets you think into another direction? ;-)

 

Cheers,

Johannes

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

157 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you