User in JSM would like to turn off notification send to them. They don't in process in JIra.
I cannot found why jira send e-mail notification to them.
1.I turn off notification in Profile alredy but still have e-mail notification sent.
@Todsporn Welcome to the Atlassian community
If the user is a customer they will have to turn off notifications for each individual issue they are associated with. There is not a profile setting that allows them to set it so they will not receive emails from JSM.
@Todsporn organizations are managed at the project level. Information on organizations can be found here: https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/
Hi @Todsporn welcome to the Atlassian community.
Please login as a Jira admin and not as Project admin to perform the below steps:
Jira projects use notification schemes to send email notifications about project activity. There are two ways to disable email notifications for a given project:
Remove the notification scheme entirely from a project.
Edit a project's notification scheme so that no emails are sent. Take care when editing a scheme as more than one project may be using it. Read more about creating and editing a notification scheme.
To remove a notification scheme from a project:
From your project's sidebar, select Project settings > Notifications.
Select Actions > Use a different scheme.
In the Schemes dropdown, select None.
Please read this helpful document for the above steps.