You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hello,
Currently, my organization has Jira Software and Jira Service Management. Essentially, in order to accurately track time of all team members, we want to have views and roadmaps, etc. of what the team is working on, which is inclusive of the issues.
Is there a way for issues created in Jira Service Management to be automatically part of Jira software epics/stories? Would we have to duplicate the tickets? Could Jira Automation resolve this?
For example, if there was an issue for an Oracle HCM product that was opened with Jira Service Management, is there a way to "tag" or "transfer" this issue to the Epic of Oracle HCM within Jira Software?
Thank you,
Emily
Hi Emily,
Welcome to the community. Your request is fairly common, and it depends on how you want to track it and any visibility you may or may not want to create.
Could you tell us who is raising the JSM requests? Are they internal or external to the organisation, that is, do they have visibility of the JSW tickets?
Most people will have external customers raising JSM requests and do not want 'work' to be visible until the final deliverable (new patch/version) is ready. In this case, it's very common to create a new linked issue (you might say duplicate), either manually or with Automation for Jira.
If they're internal, and there isn't much value in creating a second linked ticket, then what you can do is to expand your Jira Software board filters to include the Jira Service Management requests. For example, your board filter might start as:
project = DEV
and your new filter would be something like
project = DEV OR (project = DESK and component = "Oracle HCM")
This way all issues with the component Oracle HCM would now be visible on the board. You can use a component, label or custom field - needs some thinking. If you go down this route, you'll also need to amend your board column mappings so that you can see the flow of the tickets.
Hope that helps!
Cheers, Jimmy
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.