How to restrict access to open Jira Service Management portals based on user domains?

David Martínez López
Contributor
February 10, 2025

 

 

Hi!!

In my Atlassian instance, I have two open Jira Service Management portals, where users automatically log in with their corporate email if they belong to an authorized domain.

1️⃣ Internal Portal → Only for employees with a specific domain (e.g., @mycompany.com).
2️⃣ External Portal → For customers and vendors with external domains.

The issue is that both portals are configured as open, because if I set them to "internal" or "restricted," users who currently have access would lose it. I don’t want to change this behavior, but I do want to prevent external users from seeing or accessing the internal portal, and vice versa.

Since users log in with their email, is there any way to restrict portal visibility based on the user’s domain without affecting the open access setup?

Any suggestions or workarounds would be greatly appreciated.

Thanks in advance.

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