How to restrict a user to see tickets of a specific request type in a board.

[Mihir Ruparelia]

Hello, 

Is it possible to allow a specific group of people to only see tickets that have a specific request or issue type. 

Examples: 

We have a Jira service management board, but its closed off due to the sensitive data we hold, however we want a specific group from another team to see and comment on tickets which are incidents. 

So they should only be able to see Incident tickets and comment on these, but not see any service requests. 

I have been looking at security levels but I am stuck at the point of assigning to a request type.

[Trudy Claspill · Accepted solution]

Hello @Mihir Ruparelia 

Issue Security Levels are not associated to issue/request types as part of the configuration.

Issue Security Levels specify who can see the issue and can be applied to any issue in the project to which the Issue Security Scheme is associated.

If you want to allow the users to see only one type of issue in the project then you need at least two security levels.

Level 1: applies to the one type of incident you want that group to see, and includes in the level configuration all users/groups/roles associated with the project.

Level 2: applies to all the other types of incidents, and includes in the level configuration all users/groups/roles associated with the project excluding that group who shouldn't see these issues.

You then need to set the Issue Security Level on each issue that gets created.

You could do this with an Automation Rule. The basic structure would be

TRIGGER: When an issue is created

CONDITION: IF/Else
  IF: Issue Fields Condition
    Field: Request Type
    Condition: equals
    Value: (the type of request you want to allow the group to see)
     ACTION: Edit Issue
      Field: Security Level
      Value: Level 1 << this would be the name you give the security level I described above as "Level 1"
  ELSE
    ACTION: Edit Issue
      Field: Security Level
      Value: Level 2 

[Mihir Ruparelia]

Hi @Trudy Claspill , 

Thank you for this sorry I didn't see the notification. Worked perfectly for me.