Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to modify validation message on ITSM Portal?

Hello Team!

I'm using Jira Cloud Service Management. Is there a way to modify the validation message on Portal?
Error message.JPG

If there is, how can I navigate the page to modify the message? Thank you so much!

1 answer

1 accepted

3 votes
Answer accepted

@Mark Joseph Deada -

Hi Mark:

Unfortunately, we cannot modify the validation message.  However, you may consider to update the help text (Description) for your fields associated with your request type form.  This is where you can let your customer know a bit more details on why the field is required.


Lastly, the description should still be short and concise as per best practices.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thank you so much!

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

291 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you