How to modify validation message on ITSM Portal?

[Mark Joseph Deada]

Hello Team!

I'm using Jira Cloud Service Management. Is there a way to modify the validation message on Portal?

If there is, how can I navigate the page to modify the message? Thank you so much!

[Joseph Chung Yin · Accepted solution]

@Mark Joseph Deada -

Hi Mark:

Unfortunately, we cannot modify the validation message.  However, you may consider to update the help text (Description) for your fields associated with your request type form.  This is where you can let your customer know a bit more details on why the field is required.

Lastly, the description should still be short and concise as per best practices.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Mark Joseph Deada]

Thank you so much!