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How to make a paragraph in project's "Language Support"

Lukas Zangerle
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November 21, 2024

Hello community!

I currently have the challenge of setting a service desk wide announcement. We are using german as a main language, but we also have some english projects where we need to set up a translation.

The german announcement, which i can directly set up in the customer portal view (...customer/portals?customize=true) is as follows:

Dear customers,
[information].
[more information].
Thank you.

 

But when i set up the announcement translation for the english projects (...servicedesk/admin/[projectkey]/language-support/en_UK) it is only shown in one line and i can not make paragraphs, so the announcement looks like this:

 

Dear customers,[information].[more information].Thank you.

 

I have also tried using <br> to add paragraphs but it didn't work. (e.g. "Dear customers,<br>[information]. ...)

 

Does anyone have a solution for this?

Thanks in advance

Lukas

1 answer

1 accepted

6 votes
Answer accepted
Dan Breyen
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 21, 2024

Hi @Lukas Zangerle welcome to the community!  I did a quick search on Atlassian's Jira site and came across JSDCLOUD-14576 which sounds like the issue you are having. It was created in July

I would recommend voting for and watching it for future updates

There is a workaround in that ticket that you could try by using backslashes in your message.

Hope that helps.

Lukas Zangerle
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 21, 2024

Dear @Dan Breyen

thank you very much for your answer!

I bow befor your research skills. I could not for the life of me find anything useful regarding this issue. Well, maybe because english is not my mother tongue and i didn't use the correct buzzwords for the search.

The workaround listed there works perfectly. I am very glad!

Cheers

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