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×Hello community!
I currently have the challenge of setting a service desk wide announcement. We are using german as a main language, but we also have some english projects where we need to set up a translation.
The german announcement, which i can directly set up in the customer portal view (...customer/portals?customize=true) is as follows:
Dear customers,
[information].
[more information].
Thank you.
But when i set up the announcement translation for the english projects (...servicedesk/admin/[projectkey]/language-support/en_UK) it is only shown in one line and i can not make paragraphs, so the announcement looks like this:
Dear customers,[information].[more information].Thank you.
I have also tried using <br> to add paragraphs but it didn't work. (e.g. "Dear customers,<br>[information]. ...)
Does anyone have a solution for this?
Thanks in advance
Lukas
Hi @Lukas Zangerle welcome to the community! I did a quick search on Atlassian's Jira site and came across JSDCLOUD-14576 which sounds like the issue you are having. It was created in July
I would recommend voting for and watching it for future updates
There is a workaround in that ticket that you could try by using backslashes in your message.
Hope that helps.
Dear @Dan Breyen
thank you very much for your answer!
I bow befor your research skills. I could not for the life of me find anything useful regarding this issue. Well, maybe because english is not my mother tongue and i didn't use the correct buzzwords for the search.
The workaround listed there works perfectly. I am very glad!
Cheers
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