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How to initiate a new WhatsApp chat with customers through Jira?

Sameer P April 10, 2024

Hey Folks, 

We're currently using addon Chat for JSM.

Trying to get suggestions for achieving the below 2 objectives. 

1: Initiate a new WhatsApp conversation through Jira.

2: How to push a Survey through Jira once the issue is resolved for issues received through WhatsApp. 

Thanks

Sameer

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