How to get the "Approver" user to set as the reporter of a new issue (and email list)

[Calvin]

Hi all,

Having trouble with automations for approvals. Basically when a ticket has been approved, I want to get that approver create a task, add them as a reporter and send an email to all other approvers that xxx has approved this ticket.

I can create the task and add the user id fine. But I just can't seem to get the "approver" or get the automation to trigger once an approver is in place.

Best I could do was use an automation that gets the initator that moves the issue through the approved transistion. But that will happen at the same time as I want this automation to run. And no-matter where I put re-fetch, I still can't seem to get that value.

Cheers!

[Vijay Dadi · Accepted solution]

Dear @Calvin ,

Did you try it using the trigger condition "Issue Transition". Could you please provide more information on your automation?

Regards,

Vijay

[Calvin]

Thanks for the message Vijay, I did try the issue transistion, but I still can't seem to collect the "Approver" person at that time. It comes out as empty, even when trying to re-fetch the data.

The automation I'm looking for is once a user has approved a ticket

To get that user that approved the ticket (though JSMs approval functionality).

Create a task and add them as the reporter.

And send an email to the full list of approvers that xxx approved the ticket.

[Vijay Dadi]

There is a smart value {{initiator}} which you can use.

For automation rules, the smart value {{initiator}} is the user who perform the action that triggered the rule.  For example, if I transition an issue on the board, my user information would be in {{initiator}} if the rule is triggered on Issue Transitioned.

You can set the reporter field to {{initiator}}.

Hope this helps !

Vijay

[Calvin]

Thanks Vijay. I think I was so so fixated in pulling the {{initator}} saved by another automation to a custom field (as the source of truth field), I didn't think to just grab it again. This is much simpler, thank you.