Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to fix This service project may not work as expected error

I have created JSD Project and then change the Workflow (not edit) completely with other statuses. when i go to

Request types Customer permissions Portal settings Email requests Customer notifications Satisfaction settings Knowledge base SLAs Automation

 it display the pop message "This service desk project has configuration problems and may not work as expected."

How to fix this error

3 answers

A field may be missing from the screen that is necessary for the ServiceDesk request form.

Solution:

<JIRA_base_URL>/rest/servicedesk/1/servicedesk/{Project_Key_Goes_Here}/precondition

Source:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-should-I-locate-the-error-details-in-JIRA-Service-Desk/qaq-p/682424

0 votes

If this has been triggered by a workflow change, then it's likely that your new workflow does not take account of the service desk functions around "with customer/with you" flags.  Check over the workflow / request configuration section of the SD admin.

Not clear what u want to say. Pls elaborate it step by step.

See the workflows part of  https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html

I suspect the changes you've made to your workflow have broken the JIRA to Service desk workflow mappings, so you need to re-do them.

Like Jerris Joseph likes this

go to Project settings>summary>click on the Permissions>Scheme

Configure the permission based on your project workflow.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,422 views 16 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you