Hi,
as admin, I would like to enable any assignee, to add an internal comment on a closed issue.
I managed to find out that it would be throught Workflow and then properties in the field "Clos". However I do not how set up the property.
Please note that the reporter should not be able to add a comment once the issue is closed.
Thanks for your help.
Best Regards
Alexandra
Hi @Alexandra BRIOUDE ,
Hope this helps you.
More details about status and transition properties are described in https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/
Hi Rebekka,
thanks for your quick answer.
I looked at the thread, and tried with :
key: jira.permission.comment.projectrole.Service Desk Team
Value: 10118
It does not work. Then I tried with "sam-team" (group of the agents of my team) instead of Service Desk Team, but still no success.
Do I have to mention something after 10118 ?
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You need to replace the Value with whatever ID that Role has in your system.
Go into Settings (Jira Administration) > System > Security >Project roles and click "Edit" on the Service Desk Team Role. Check the URL of your browser, as it will contain the roles ID.
www.your-jira-site.atlassian.net/secure/project/EditProjectRole!default.jspa?id=xxxxx
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Have a look at this thread: Solved: Disable comments for closed tickets, but enable in... (atlassian.com)
You can edit the workflow's properties in the workflow editor: Add a workflow property | Atlassian Support
I would suggest trying that out in a test site or at least a test project with a copy of the workflow first, as workflow properties can cause funny behaviour if not done correctly.
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