How to enable adding comments on a closed issue

[Alexandra BRIOUDE]

Hi,

as admin, I would like to enable any assignee, to add an internal comment on a closed issue.

I managed to find out that it would be throught Workflow and then properties in the field "Clos". However I do not how set up the property.

Please note that the reporter should not be able to add a comment once the issue is closed.

Thanks for your help.

Best Regards

Alexandra

[Rilwan Ahmed]

Hi @Alexandra BRIOUDE ,

1. Go to your project settings --> Workflow.
2. Click Edit against the required workflow where you need to add the restrictions.
3. Open the workflow in Diagram mode and click on Status (example: Close)
4. In side window opened, click Properties
   
   
5. In the new window opened, add 2 properties
   • jira.permission.comment.denied --> this will block add comment for all users
   • jira.permission.comment.assignee --> This will allow only Assignee to add comment
     Don't add any values to "Property value"
     Your property will look as below
     
6. After properties are added, click on "Workflow steps" link in the same window and click publish workflow in next window.

Hope this helps you.

More details about status and transition properties are described in https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

[Alexandra BRIOUDE]

Hi Rebekka,

thanks for your quick answer.

I looked at the thread, and tried with :

key: jira.permission.comment.projectrole.Service Desk Team

Value: 10118

It does not work. Then I tried with "sam-team" (group of the agents of my team) instead of Service Desk Team, but still no success.

Do I have to mention something after 10118 ?

[Rebekka Heilmann _viadee_]

You need to replace the Value with whatever ID that Role has in your system.

Go into Settings (Jira Administration) > System > Security >Project roles and click "Edit" on the Service Desk Team Role. Check the URL of your browser, as it will contain the roles ID. 
www.your-jira-site.atlassian.net/secure/project/EditProjectRole!default.jspa?id=xxxxx

[Rebekka Heilmann _viadee_]

Hi @Alexandra BRIOUDE 

Have a look at this thread: Solved: Disable comments for closed tickets, but enable in... (atlassian.com)

You can edit the workflow's properties in the workflow editor: Add a workflow property | Atlassian Support

I would suggest trying that out in a test site or at least a test project with a copy of the workflow first, as workflow properties can cause funny behaviour if not done correctly.