How to download JSM ticket details with audit logs (change history) to local copy?

[bengmin.teh]

We are looking for ways to download/export JSM ticket details including the change history (audit logs) to local copy for audit purpose.

Any advice on how we can perform this?

[Eugenio Onofre · Accepted solution]

Hi @bengmin.teh

Unfortunately there is no default export functionality for the full Jira Issue history.

Two possible solutions I can suggest:

1. Create a custom script to obtain data through Jira API and add the query string "? expand=changelog" to the URL:
   https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-get
   
   
2. Use a Marketplace plugin, such as Issue History for Jira

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,
Eugenio

[bengmin.teh]

thanks Eugenio for the sharing.

[karim -Atlassway-]

Hi @bengmin.teh  As an alternative , you can try out Issue Change History for better reporting .

You can  analyze and export issue history, including transitions, comments, updated fields, work log edits, attachment changes, and other activities

Atlassway Team