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How to create SLA against Severity not by type of issue

Deleted user Aug 13, 2019

HI,

I want to set SLA according to my severity, right now it is set as per the type of issue.

please help me change this.

 I am using JIRA Service desk.

1 comment

Hello Himanshu, 

 You can define the SLAs with the JQL that you need, in this case you must use severity field in your JQL,  I recommend reading this website for more details (specially create and edit SLA goals) : 

https://support.atlassian.com/jira-service-desk-cloud/docs/create-service-level-agreements-slas/

 

Regards, Joaquin

it seems jsd focuses on these options when a sla is created, but editing a current one like Himanshu is stating are not option for existing sla, rather only available when creating one. Jira really needs to focus on full edit capability vs re-creating a new one. Would save us a lot of time as most of what jira sd comes with, works - minus some minor edits that cant be done.

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