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How to create SLA against Severity not by type of issue

Deleted user Aug 13, 2019

HI,

I want to set SLA according to my severity, right now it is set as per the type of issue.

please help me change this.

 I am using JIRA Service desk.

1 comment

Hello Himanshu, 

 You can define the SLAs with the JQL that you need, in this case you must use severity field in your JQL,  I recommend reading this website for more details (specially create and edit SLA goals) : 

https://support.atlassian.com/jira-service-desk-cloud/docs/create-service-level-agreements-slas/

 

Regards, Joaquin

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