Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to create SLA against Severity not by type of issue

Deleted user Aug 13, 2019


I want to set SLA according to my severity, right now it is set as per the type of issue.

please help me change this.

 I am using JIRA Service desk.

1 comment

Hello Himanshu, 

 You can define the SLAs with the JQL that you need, in this case you must use severity field in your JQL,  I recommend reading this website for more details (specially create and edit SLA goals) :


Regards, Joaquin

it seems jsd focuses on these options when a sla is created, but editing a current one like Himanshu is stating are not option for existing sla, rather only available when creating one. Jira really needs to focus on full edit capability vs re-creating a new one. Would save us a lot of time as most of what jira sd comes with, works - minus some minor edits that cant be done.


Log in or Sign up to comment

Atlassian Community Events