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How to create SLA against Severity not by type of issue

Deleted user Aug 13, 2019

HI,

I want to set SLA according to my severity, right now it is set as per the type of issue.

please help me change this.

 I am using JIRA Service desk.

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Joaquin Fernández Morales
Joaquin Fernández Morales Aug 13, 2019

Hello Himanshu, 

 You can define the SLAs with the JQL that you need, in this case you must use severity field in your JQL,  I recommend reading this website for more details (specially create and edit SLA goals) : 

https://support.atlassian.com/jira-service-desk-cloud/docs/create-service-level-agreements-slas/

 

Regards, Joaquin

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Brady Mortensen
Brady Mortensen Apr 01, 2022

it seems jsd focuses on these options when a sla is created, but editing a current one like Himanshu is stating are not option for existing sla, rather only available when creating one. Jira really needs to focus on full edit capability vs re-creating a new one. Would save us a lot of time as most of what jira sd comes with, works - minus some minor edits that cant be done.

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