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How to create SLA against Severity not by type of issue

Himanshu
Himanshu Aug 13, 2019

HI,

I want to set SLA according to my severity, right now it is set as per the type of issue.

please help me change this.

 I am using JIRA Service desk.

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Joaquin Fernández Morales
Joaquin Fernández Morales Aug 13, 2019

Hello Himanshu, 

 You can define the SLAs with the JQL that you need, in this case you must use severity field in your JQL,  I recommend reading this website for more details (specially create and edit SLA goals) : 

https://support.atlassian.com/jira-service-desk-cloud/docs/create-service-level-agreements-slas/

 

Regards, Joaquin

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