How to create SLA against Severity not by type of issue

[Deleted user]

HI,

I want to set SLA according to my severity, right now it is set as per the type of issue.

please help me change this.

 I am using JIRA Service desk.

[Joaquin Fernández Morales]

Hello Himanshu, 

 You can define the SLAs with the JQL that you need, in this case you must use severity field in your JQL,  I recommend reading this website for more details (specially create and edit SLA goals) : 

https://support.atlassian.com/jira-service-desk-cloud/docs/create-service-level-agreements-slas/

Regards, Joaquin