How to AUTH customer?

[Bohdan Maik]

Hello. I have platform from which my users can start online-chat with operator.
When they do it - i create request in my Jira SD project and then operator can send them messages (webhook is setted for it). But when i want to send reply from customer to operator (create new comment in request by customer) - i can't. Is there way to create comment by customer (author of issue) with jira sd rest api?

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Bohdan Maik and welcome!

Have you try this endpoint?

/rest/servicedeskapi/request/{issueIdOrKey}/comment

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post

[Bohdan Maik]

Hi, yes with basic auth (with api token that i generate as admin). But in that way all coments are from "admin", not from customer email.

[Alex Koxaras _Relational_]

Do you set the "author" as you customer?

[Bohdan Maik]

Where? i dont see this field in docs for create comment

[Bohdan Maik]

No, i dont see this field in docs

[Bohdan Maik]

Maybe you have example how to author for comment?

[Alex Koxaras _Relational_]

You are right! It seems you can't https://jira.atlassian.com/browse/JRACLOUD-35124

But there is a workaround (kinda) here: https://community.developer.atlassian.com/t/raise-comment-on-behalf-of-customer-via-api/28342/2