How can I control access to jira tickets based on who raised them

[Gus Legge]

We have mutliple customers. They will raise issues via a support portal running on Jira service desk. Some of the information entered in the tickets can be sensitive.

We have different agents who respond based on these tickets. We need to be able to assign agents to groups of users, and that agents can only see tickets raised by the user in their group. 

Is this possible to set up roles and assign agents to roles in service desk, each role giving access to a tickets created by certain users?

[John Funk]

Hi Gus,

You can do that by implementing Issue Level Security.  https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/