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Hello community, When I'm trying to access my portal I received an error 403, but I'm administrator.

Vinicius
Vinicius
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July 3, 2024

 

https://<mycompany>.atlassian.net/servicedesk/customer/portal/4

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John Funk
John Funk
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July 3, 2024

Hi Vinicius - Welcome to the Atlassian Community!

Being a Jira Admin does not automatically give you full access to every project and portal. It still depends on the Permission Scheme for the project. Do you have access to the overall Help Center for the site? 

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Kristján Geir Mathiesen
Kristján Geir Mathiesen
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July 3, 2024

Hi @Vinicius  Have you granted yourself access to the project as a "Customer"?

HTH,
KGM

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