Forms un-editable if ticket is resolved

[Jimmy Tracey]

Hi!

My client has a requirement that ticket fields and forms are un-editable after an issue/ticket has been resolved.

So far I have used status properties to block the editing of fields if a ticket is resolved. Currently, the gap is that if a form is 'Open for edits' when the ticket is moved to resolved, customers are still able to edit and submit forms. 

If I cant stop forms from being submitted after a ticket is resolved my strategy is to block tickets from being resolved if they have open forms. Any help with either solution would be appreciated!

[Ste Wright · Accepted solution]

Hi @Jimmy Tracey 

I'm not sure this is possible natively; would making the form internal only be an option?

If so - Automation and API calls can handle that - https://confluence.atlassian.com/jirakb/forms-automation-to-change-the-visibility-of-jira-forms-on-issue-1283493107.html

It might be possible to close the form via this method also, albeit I've not seen it done.

Ste

[Jimmy Tracey]

Hey Stephen! With a lot of work I was able to get it done. Thanks, Jimmy