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Follow-up to needing automation rule to auto close tickets after X days

Ragini Sharma
Ragini Sharma January 11, 2023

Question was originally asked in Need Automation Rule to Auto close tickets after 5 days of waiting for customer status 

 

Hi 

Is it applicable if we create a custom SLA ?

Because when I am trying to select the custom SLA I created in the Automation when this happens box, it does not bring the custom SLA name.

 

Please suggest !

Thanks !

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