Field required error

[Wayne Yang]

I have one field to use in Close ticket reason is required to issue transition experience, but i create issue it need,

but i cant find any field, and i dont want use in create issue.

[Jerrold - Empyra · Accepted solution]

Hi @Wayne Yang 

The possible reasons that you may face this issue is 

1. Check the field configuration in your project and see whether the field Close ticket reason is marked as required. To check the field configurations of the project 

Project settings > fields > choose the field scheme for the issue type you getting this error while creating > edit the scheme and search for that field if the field is made required you will see the optional option  if the field has not be made required and above the field name it will show as  required and if not required it will then show  required option 

For example 

the field actual end date is made required

the field actual start is not required 

check  the Close ticket reason field if it shows it is marked as required make it optional 

2.check the workflow for that particular issue type in the create transition see if there is any validator added to it.

Thank you  

[Wayne Yang]

Thanks very much!!!

[Joseph Chung Yin]

@Wayne Yang -

I am glad you issue was resolved.  However, it is very important for sys admin to remember if you have one field configuration scheme or one WF configuration used by multiple projects, then you must create custom field configuration/WF configuration for the specific project (i.e. where your "Closed ticket reason" field is controlled.

Example - Project A needs the field to be required, but Project B doesn't.

Hope this also helps.  If so, please also click on "Accept answer" in my reply.

Best, Joseph Chung Yin

[Wayne Yang]