External customers in Organisation keep being added as Internal Account Type

[Lewis Richards]

Hello

When i invite a 3rd party customer to their respective organization it keeps adding them as an internal account type, and i dont seem to be able to change to external. 

I want as external, as internal creates an account and therefore a cost. 

Any ideas what im doing wrong? I cant adjust account type from the Organization page. 

Thank you

[Lewis Richards · Accepted solution]

Dont worry i figured out why

[Dexter de Vera]

Hi @Lewis Richards ,

Welcome to the Atlassian community,

Great. For more information about how to add customer to an organization, you may check this documention.

https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-an-organization/ 

Cheers!

[Lewis Richards]

Thanks, it was actually because the users had a Confluence account and therefore automatically got put into Internal account type. I deleted their Conf/Jira account and re-added, all okay.