Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Escalate Button Visibility

Isehaq Al Wahaibi
Isehaq Al Wahaibi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
April 22, 2024

Hi all,

I want to limit the visibility of Escalate button in customer view, I want to apply the below:

1- Any issue created then Hide Escalate button
2- If SLA time to resolution = breached then Show Escalate button

 

This ensure that only necessary Escalation happening,

Looking forward for solution or workaround to achieve same or similar result.

 

Regards,

 

 

Answer
Watch
Like Be the first to like this
230 views

0 answers

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events

    See all events