Emails to Jira Service Desk

[Jodie Flavell]

Hello,

Currently Jira Service Desk is setup to recognise the ticket reference (or key) in the subject field of an email. So for instance, if my reference in the subject field was 'INC-100' , it would add a comment to that ticket.

I'm wondering if there is a way to setup Jira so that it recognises the reference in the body of an email as well? This would be beneficial as it means when Suppliers sent alerts from their ticketing system, it means ours is automatically updated.

Any help is greatly appreciated.

Thanks,

Jodie

[Jack Brickey]

This can’t be done OOTB. You might look at an addon like JEMH, Inmail or other mail handler. Unsure if they can fulfill your needs.