Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,558,942
Community Members
 
Community Events
184
Community Groups

Email sent by customer to Jira Service Desk Cloud is not automatically creating issues

Patricia Campos
Patricia Campos Jul 22, 2020

Hi!

We are using Jira Service Desk Cloud Next-gen. Just recently, we received reports that end users sent an email to the helpdesk but issues are not automatically created in Jira.

We already checked the Mail Audit Log and there is no trace of such email being processed.

Anything we're missing?

Regards

Pat

Answer
Watch
Like Be the first to like this
158 views

1 answer

0 votes
Alex Koxaras _Relational_
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 05, 2023

Hi @Patricia Campos 

Is this user a customer inside your project? This is the main reason of a bouncing email. If he/she is indeed a customer and other people from their company are able to send email which are received by you, then I would check:

  • If that user can send in general email
  • Create a support request to Atlassian to see if this email address has been blocked
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

See all events