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Email auto create ticket to specific request type

Mark Aca-ac
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February 19, 2024

Hi Everyone, I hope you can give me insights into what I am trying to achieve.


Scenario is,

I am receiving emails from one of my team, like


from: john@gmail.com
Subject: Weekly Task




Now, in our JSM, I have a request type consisting of


General Support
Device Request
IT Service Task
Onboard
Offboard


I want that email I received to automatically forward and create a ticket specifically under IT Service Task.


I hope someone can give me some links or docs I can follow on this.



Thank you in advance!





Regards,


Mark







 

 

 

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