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Duplicate profile (account) creation phenomenon

박성민_학해_ May 8, 2024

Why is there a phenomenon where duplicate profiles (accounts) are created?
And why is my email displayed differently as a private email and Gmail?
All profiles are customers.
The guess is that you are invited by the project without an Atlassian account.
I think it was duplicated because I later created customer permissions on the administrator page.
I wonder why this happens.

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Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 8, 2024

Hi @박성민_학해_ 

I think this happens when the customer is invited in multiple places like in customer section of the project level and also from user administration level. Can you verify please?

박성민_학해_ May 8, 2024

Hello, @Fazila Ashraf 

Yes, I will check it.
If what you said is correct, can this be considered a normal case?

박성민_학해_ May 14, 2024

@Fazila Ashraf 
Yes, as you said, it happens when invited from the project and admin page. So why does this happen? It's a pain in the ass because the profile is split into two.
Should I only invite people to one place?

Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 14, 2024

Found the atlassian content that talks about this -> https://confluence.atlassian.com/jirakb/internal-users-showing-duplicate-on-user-picker-fields-1026039853.html

For the current duplicates, you could use the migrate users functionality.

But that is not a solution to prevent such future duplicates. I believe the option currently is to invite only in one place :( 

Like 박성민_학해_ likes this

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