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Create from template - Tickets dos not appear

Roxanne Parent
Roxanne Parent February 28, 2024

Hi, 

I'm trying to create an Epic from a template including few tickets. I used to be able to create it and see all my tickets with no problem. But now, I can't see the tickets when I create form a template. They are just not create, even if the template has tickets.

Can you help please ?

 

2024-02-28_09-39-31.png

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Nikola Perisic
Nikola Perisic
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February 28, 2024

Welcome to the community @Roxanne Parent !

Are you using an app to create these issue? There is an active incident on Atlassian regarding the Connect apps.

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Roxanne Parent
Roxanne Parent February 28, 2024

Thank you ! 

No I'm using it on Web platform.

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Nikola Perisic
Nikola Perisic
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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February 28, 2024

I see, then this is a different issue. This feature was recently been released and is marked as NEW. I believe the testing is still being performed on it. 

Try clearing your cache, using different browser and running in the incognito mode.

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Roxanne Parent
Roxanne Parent February 28, 2024

It still doesn't work.

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