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Create a form with 2 requests types that land on different projects?

As the title states, I have a form that has 1 request type that lands on the same project.

 

Example:

 

Form for Vehicle Collision Report. 

Create a Request: Collision Feedback 

 

^^^^ The above creates a ticket in our Vehicle Collision Project.

- The Goal is to add another Request type and from the same form submit tickets that will land on a different project.

 

Form for Vehicle Collision Report 

Create a Request: Collision Feedback  ----- (Lands on VEE Service Project)

Create a Request: Drive Feedback   ----- (Lands on SEE Software Project)

 

I tried using an automation and it works but it creates a clone on SEE project but the original ticket in VEE has to go through certain parameters and required fields before closing so it's too messy for me. 

 

Any other solutions?

 

1 answer

1 accepted

0 votes
Answer accepted

@Chris Delgado -

Using Automation for Jira rule to trigger creation of issue/request in your other project once the issue is created in the original JSM project is the best way.  Please provide details of your automation rule, then I can provide suggestion to fine tuned the rule.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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