Our team has been using automation internally and taking advantage of the {{#issue.comments}} to get a list of all comments via email. This is helpful internally.
Now we're looking at an automation for our customers and want a list that doesn't include any internal comments.
I've tried {{#issue.comments.public}} and {{#issue.comments.external}} without any luck so far.
Thanks for any help with it.
Edit: if it helps, this is what we currently use for the comments list:
{{#issue.comments}}
Comment by: {{author.displayName}} at: {{created}}
{{body}}
{{/}}
You will need to use the following smartvalue syntax testing for {{comment.internal}} property value to test for comment (private/public)
Used with: the Issue commented trigger.
This value won't work for any other trigger, even if a comment was added as a result (e.g. - the Issue transitioned trigger).
{{comment.body}} - Returns the body of the comment that triggered the rule.
{{comment.author}} - Returns the ID of comment's author.
{{comment.created}} - Returns the date and time of the comment.
{{comment.visibility.type}} - Returns the comment restriction type if any, e.g. role.
{{comment.visibility.value}} - Returns the comment restriction label if any, e.g. Developers.
{{comment.internal}} - for Jira Service Management comments, returns false if the comment is visible to customers.
{{comment.properties}} - Accesses any comment property. Properties are frequently used by add-ons and integrations to store values.
{{comment.properties."sd.public.comment".internal}}
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
Thanks for the suggestions.
I tried running an if then check for {{comment.internal}} within the {{#issue.comments}} list, but I wasn't able to get the syntax right.
Any tips on how to check that for the private/public property while running a list of all comments like {{#issue.comments}}? Or how to just run a public list itself?
Thanks for any further assistance on how to use the property.
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