Cannot Find "Automations" in Jira Assets Despite Following Guide

[Caressa DeQuardo]

Hi Atlassian Community,

I'm trying to build automations in Jira Assets as outlined in this guide. Despite following the instructions closely, I cannot locate the "Automations" section in Jira Assets.

Here’s some context to help clarify my situation:

• I have developer and manager permissions for the Asset Schemas I’m testing in.
• I’m familiar with building automations in Jira Projects and understand how permission levels work.
• I’ve looked through every "configuration" option, clickable text, and gear icon in Jira Assets and my schemas but still cannot find "Automations" anywhere.

Am I missing something in my navigation or setup? Where should I be looking in Jira Service Management Assets to see automations and manage them for an Asset Schema?

Thank you for your help!

[Mikael Sandberg · Accepted solution]

The guide you are referring to only applies to Assets in Data Center. Assets in Cloud do not have automations as a separate feature, you would have to use automations in the project in order to update an object when something happens to an issue.

[Nardene Reeves]

Hi Caressa,

I notice the guide is for Data Centre - is this what you are using, or are you on Cloud?

Cheers Nardene