Can't see organization in the request

[Sara]

Hello, I've created one Jira Service Management project with 3 organizations and some customers in each organization, but when a customer open a request through the portal in the issue I can't see the organization, and can't even edit the field to set it manually. Can you please help me with this? I want to create a dashboard to see number of issues per organization.

Thanks in advance.

[Marcus Jones · Accepted solution]

Hey @Sara ,

There may be a better way to do this, but it is my understanding you still need to set the Org for the ticket. So what I do is when a ticket is created I check what org the reporter is in and then set the Org for the ticket. 

Trigger - When field value for "Reporter" changes

If Condition - Reporter IS IN Organization A

Then - Edit Issue and Set Organization A

Else

If Condition - Reporter IS IN Organization B

Then - Edit Issue and Set Organization B

so on...

~Hope that helps and like I said, someone else may have a better way but that's how I've been doing it.

[Sara]

Thanks, I've tried this and works.