I'm testing Jira Software and Service Desk right now.
I started by installing Jira Software and creating a Software project on it without any difficulty.
But today I wanted to add Jira Service Desk. So I added it via the Applications & Licences.
Now I can see the empty Service Desks projects list, but when I try to create a new project, I only have software and business projects.
I tried installing Jira Service Desk on another Server without Software, and there I can create Service Desks projects.
Can someone help me find what I'm doing wrong ?
Thanks by advance.
Is your admin account (you?) able to use Service Desk? I mean, does it have the right permissions - in the applications list, there should be a group or groups with application access for SD, are you in one of thoose groups?
To create a project, you have to be an admin. You should not have to be a service-desk user to create a SD project, but it does mean you will be able to see and config the project when it is created.
So, when you say "I can't create", what exactly do you mean? When you create a project, what options do you get in the "project type" dialogue? Do you mean the Service Desk ones are missing, or that they are there but give you an error or do nothing when used?
Hmm. That's odd, as I can see the Service Desk type in the background, which tells me the main application is enabled.
It looks like the project creation templates may have been disabled somehow, but there are other things that it could be.
Can you try:
Have the same sympthoms guys, this helped me https://confluence.atlassian.com/jirakb/service-desk-installed-but-not-enabled-found-dependent-enabled-plugins-for-plugin-800703376.html
I did not have these records at all, so I inserted the aforementioned plugins to my database and restarted JIRA
I am quite new to Jira and its tools and I had the same problem : I could only pick Software and Business projects templates.
To bypass it I did the following steps :
- Click on "Switch To.." on the bottom left on the screen, and reclick Jira Service Desk even if you are already on it
- Create New Project, "Try a next-gen project"
-Pick General Service Desk (equivalent to the internal one) or any type of Service Desk you desire
And voilà, you have your Service Desk.
Wow, this is crazy. I actually used your suggestion because probably some kind of bug in Jira Cloud relating to having a Jira Service Desk subscription with Core or Software, it was no longer allowing me to create a JSD project of any kind. Your answer fixed my problem.
Thanks for posting this solution.
I am seeing the same issue. Uninstall/reinstall of the JSD application is not fixing it, using Jira Core 8.3.3, Jira Software 8.3.3 and Jira Service Desk 4.3.3
I don't see why this issue has been marked as 'solved'?
There is no apparent resolution described here. The link to another page is also now dead.
Same issues here, I was able to get the existing boards back as we had JSD installed a long time ago, uninstalled it, it didn't get upgraded. Now running 8.3.3 and JSD 4.3.3
I can't create a new project AND there is no customer / organization buttons to add people to the JSD instance.
Definitely broke as a joke.
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