Can a user with role customer do the approvals from Teams?

[Mike Lazarus]

We need users' managers to approve some requests, and we want to speed up that process by having the managers approve them via MS Teams. The users and their managers are Customers in JSM. However, after spending 12 months convincing our cyber and data gov teams to allow the Assist plugin for our support staff in Teams, it seems this only works if the approvers have already installed Assist in their Teams account.

Is this true?

I couldn't find anything in the Jira kb that states this.

[Mark Higgins · Accepted solution]

Hi @Mike Lazarus 

Welcome to the community.

I just watched this,

https://www.youtube.com/watch?v=ahZ7D5rL47I

and yes, it does appear that you need Assist installed.

Mark

[Mike Lazarus]

I've seen that vid and it wasn't that clear... but pretty sure now that they need Assist installed. Thanks.

I wish the video went into detail about what you can do in one of the three that you can't do in the others. There is so much overlap, but any one isn't enough.